Returns & Refunds

Your rights come first

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing on this page limits those rights. The policy below is in addition to them.

Change of mind — 30 days

If you simply change your mind, you can return an item within 30 days of delivery for a full refund of the product price, provided it is:

• unused and in resaleable condition
• in its original packaging with all parts, instructions and tags
• accompanied by your order number

Return postage for change-of-mind returns is at your cost. Original shipping charges are not refunded on change-of-mind returns. We recommend a tracked service — we can only refund what arrives back to us.

Faulty, damaged or wrong items

If something arrives broken, faulty, incomplete, or isn't what you ordered, email us within a reasonable time with your order number and a photo. We will:

• send a replacement, or
• refund you in full, including original shipping, and
• cover the cost of returning the item to us — we send you a prepaid label.

You do not need the original packaging to claim a fault, and you do not lose this right because 30 days have passed. Consumer guarantees apply for a period that is reasonable given the nature and price of the product.

Safety recalls

If a product you have bought is subject to a safety recall, stop using it immediately, keep it away from children, and contact us. We will arrange a full refund or replacement at no cost to you regardless of how long ago you bought it.

Items we can't accept for change of mind

• Gift cards
• Items sold as clearance seconds, where the fault was disclosed at purchase
• Opened craft consumables, paints, dough and slime, for hygiene reasons

These exclusions do not apply where the item is faulty or not as described.

How to start a return

Email info@mjeec.com.au with your order number and what's wrong. We'll reply within one business day with a return address or a prepaid label. Please don't send anything back before you hear from us — different items go to different warehouses.

Refund timing

Refunds are processed within 2 business days of us receiving the return, back to your original payment method. Your bank may take a further 3–10 business days to show it.

Gifts

Bought as a present? Tell us at checkout or by email and we'll extend the change-of-mind window to 60 days, and refund to the gift recipient by store credit if you'd prefer the buyer isn't told.