Frequently Asked Questions

Delivery

How long will my order take?

Orders are dispatched from the warehouse within 1–2 business days. From the day you order, most east-coast metro addresses receive their parcel in 3–6 business days; Perth, Hobart, Darwin and regional areas take 5–9; remote WA, NT and TAS can take 8–14. Full detail on our Shipping & Delivery page.

Do you ship from overseas?

No. Everything ships from Australian warehouses. That's the main reason we exist — no three-week waits, no customs surprises.

Why did my order arrive in two parcels?

Our range is held across several Australian warehouses. If your order includes items from more than one, each ships separately with its own tracking number. You're only ever charged shipping once.

Is shipping free?

Free on orders over $99. Otherwise $9.95 flat rate. Bulky items and some remote postcodes may carry a surcharge, always shown at checkout before you pay.

Will it arrive before the party?

If you're on a deadline, email us before you order and we'll give you an honest answer rather than a hopeful one.

Choosing a toy

The age on the box says 3+ but my child is 2 and quite advanced. Is it fine?

Please treat the age as a safety limit, not a skill rating. A 3+ label almost always means small parts that are a choking hazard, not that the toy is too hard. Email us the child's age and interests and we'll suggest something that fits properly.

How do I know a toy is actually educational?

Every product page states the specific skill the toy builds — fine motor, early numeracy, spatial reasoning, and so on — and the age band it suits. If we can't name the skill, we don't stock the toy.

Can you recommend something for a gift?

Yes, and we're happy to. Tell us the child's age, what they're already into, and your budget. Our Gifts Under $50 collection is a good starting point.

Safety

Do your toys meet Australian safety standards?

Yes. Toys intended for children up to and including 36 months are supplied to meet the Australian mandatory safety standard for that age group, and anything containing a button or coin battery meets the mandatory battery safety and information standards. See our Toy Safety page.

What if there's a recall?

We contact affected customers directly and refund or replace in full, no matter how long ago you bought it.

Orders and payment

What payment methods do you accept?

All major cards, Apple Pay, Google Pay, PayPal, and Afterpay or Zip where shown at checkout.

Can I change or cancel my order?

If it hasn't been dispatched, yes — email us straight away with your order number. Once it's with the carrier you'll need to use our returns process.

Do you do invoices for childcare centres and schools?

Yes. Email us with your order and ABN and we'll issue a tax invoice. We can also quote for bulk classroom orders.

Returns

What if my child doesn't like it?

30 days change of mind, unused and in original packaging, return postage at your cost. Gifts get 60 days. Full detail on our Returns & Refunds page.

What if it arrives broken?

Email us a photo and your order number. We replace or refund in full and pay the return postage.

Still stuck?

Email info@mjeec.com.au. A real person replies, usually within one business day.